There are multiple reasons why this would happen. One reason could be the form which you are viewing may not have all the fields showing. Another reason could be that some fields are hidden and never show on the form. How do you see the data stored in these fields?
Install the chrome extension “NetSuite Field Explorer”.
Both options will show the full record data for a NetSuite record. I use the NetSuite Field Explorer extension often to look up data on a record.
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