Customizing the customer statement

Case Study

Customizing the customer statement

Client:

Confidential

Industry:

Healthcare

location:

USA

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Introduction

In a recent engagement, a valued client approached Suite Tooth Consulting with a specific need: to enhance and customize the functionality of the customer statement in NetSuite. The existing process, while straightforward, lacked the flexibility our client desired. Typically, generating a customer statement in NetSuite is a breeze. One simply navigates to the customer record, selects “Generate Statement” from the “Actions” menu, and is promptly greeted by a Suitelet. This interface allows for the input of key parameters like the Statement Date, Start Date, and an option to filter for open transactions, culminating in the selection of the desired form. A click on “Print” effortlessly produces a neatly packaged customer statement PDF.

 

The Requirements

However, our client’s vision extended beyond this standard offering. They sought a statement that was not just a transactional record but a comprehensive snapshot of all customer interactions, including Sales Orders, Deposits, Payments, and Invoices. This enriched document would serve as an internal tool, providing a panoramic view of each customer’s activities and status, thereby enhancing decision-making and customer service strategies.

Understanding the unique requirements of our client, the Suite Tooth Consulting team embarked on a tailored solution. Our goal was to infuse the statement with greater detail and a more intuitive layout, ensuring that it would be an invaluable resource for internal use.

 

The Solution

We are excited to showcase the result of this collaboration: a redesigned and enriched customer statement PDF, thoughtfully tailored to meet the specific needs of our client. This enhanced document is a testament to our commitment to providing bespoke solutions that not only meet but exceed our clients’ expectations. Below, you can view the finished product, a reflection of our dedication to innovative and client-focused solutions in the world of NetSuite customization.

The first table shows the customer information.  The second table shows the total invoice balance, unbilled sales order total, and deposit balance for the customer.  The third table shows the aging summary for the invoices.  The fourth table shows the invoice summary broken down by sales order.  Please see the image below for more detail.

The next page shows the unbilled sales orders and deposits.  There are some blank fields, and this is because each sales order has two deposits.  Each deposit is on its own line.  Please see the image below for details.

Conclusion: Elevate Your NetSuite Experience with Custom Solutions

In the dynamic realm of NetSuite operations, encountering limitations within standard features is not uncommon. However, as demonstrated with the recent transformation of the customer statement, these limitations are not insurmountable. At Suite Tooth Consulting, we specialize in transcending these boundaries by leveraging our expertise in scripting and advanced PDF techniques. Our recent project is a testament to our commitment to tailor NetSuite to fit the unique requirements of our clients.

Are you facing similar challenges in your NetSuite environment? Do you seek to customize and optimize your systems to better align with your specific business processes? Suite Tooth Consulting is here to help. Our team of experts is adept at understanding your unique needs and developing bespoke solutions that not only address your immediate challenges but also enhance overall efficiency and functionality.

Let us guide you in unlocking the full potential of NetSuite, transforming it from a standard platform into a powerful tool that is intricately aligned with your business goals. Reach out to us for a consultation, and let’s explore how we can turn your NetSuite challenges into opportunities for growth and efficiency.

FAQ

Your Guide to Understanding Suite Tooth Consulting

Backed by its functional features and proven applications, NetSuite can elevate your enterprise process and accelerate business functions to a great extent! One of the main reasons why you should consider NetSuite customization for your business is because it can boost operational efficiency and make your business more process-centric by optimizing your fragmented enterprise actions in just a single cloud platform.

Just like any other robust software solution, NetSuite customization holds the capacity to address and solve your business pain point – be it a small problem or a complex issue! A reliable and reputed team of NetSuite consultants like us can help you come up with the best strategies and plan to make ERP unleash its full potential to solve your specific business problems.

The design, implementation, and customization strategies of NetSuite might be developed solely on the basis of the specific industry an organization is dealing with. This is dependent on the operational process and size, which comply with every business operation.

Every company has its own unique and distinct business processes, workflows, personalized software needs, and the likes. One of the most remarkable perks of NetSuite is that it’s extremely customizable. If your company requirements are unique or specific, you require trusted NetSuite consultants who hold extensive experience and expertise with robust software development and architecture for making the solution suitable to your requirements.

At Suite Tooth Consulting, we emphasize building a full-fledged strategy to ideate on a plan on action right from the inception until the “go-live” as well as “post-implementation” rescue timetable. Implementing and customizing a robust ERP like NetSuite is a complex and detailed procedure. It can potentially entail a few days or even a few months for more complex builds. As your top-trusted team of consultants, we shall provide you with a detailed forecast or a breakdown of timeline to give you a heads-up on how long our team can potentially take to wrap the entire process.

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